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Guides and documentation

The documents our clients actually use — launch, migration, hardening and the API.

Launch process

What happens after you sign

1. Kick-off and content inventory

We list every page, who owns the copy, and which products need structured data. This is the week that decides the timeline.

2. Design and build

Templates, CMS model, forms and integrations. You review on a staging URL that is behind a password, not a screenshot deck.

3. Performance and accessibility pass

Core Web Vitals, keyboard navigation, contrast. Anything over budget is fixed before launch, not after.

4. DNS cut-over

Scheduled in a window you choose. Old site stays reachable until the new one answers correctly from three regions.

5. Hypercare

Thirty days of daily monitoring, form-delivery checks and a shared channel with the engineer who built it.

Support channels

Support (business hours)[email protected]
Security incidents[email protected]
On-call (hosting)24 × 7

Clients can also raise requests in the client portal.