No chatbot. Existing clients should use the portal for anything tracked; everything else goes to the addresses below, which are read by the people doing the work.
Include the markets you sell into and the site you have now. Same working day, 09:00–18:00 KST.
Hosting issues, content changes and anything currently broken. Clients should also raise a portal request so it is tracked.
Vulnerability reports, phishing hosted on our network, takedown notices. Acknowledged within one business day.
| Office | Address | Hours | Phone |
|---|---|---|---|
| Seoul (registered) | 8F, 42 Teheran-ro 4-gil, Gangnam-gu, Seoul 06232, Republic of Korea | 09:00–18:00 KST | +82 2 555 0142 |
| Tokyo | 7F Otemachi Building, 1-6-1 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan | 09:30–18:00 JST | +81 3 6206 3388 |
| On-call (hosting) | Chuncheon IDC, Gangwon — staffed continuously | 24 × 7 | +82 2 555 0149 |
| Level | Contact | Target |
|---|---|---|
| 1 — Support | [email protected] · +82 2 555 0149 | 15 min acknowledge |
| 2 — Your engineer | Named in your welcome pack | 1 h |
| 3 — Head of engineering | Mira Chen | 4 h |
| 4 — Director | Ji-hoon Park | 8 h |
Levels 1–4 apply to hosting and security retainers; project work follows the statement of work.
We welcome reports about our own infrastructure and our clients' sites. Write to [email protected] with the target, the finding and a reproduction. We will confirm receipt within one business day.
Please do not test without telling us first — unscheduled scanning of shared hosting is treated as a policy matter even when the intent is good.
Ask [email protected] for the current PGP key before sending details. Fingerprint on request; we rotate annually.